Refund and Return Policy

30-Day Inspection Period

We strive for customer satisfaction above all else. If within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in its original, undamaged condition for a refund. Gems may only be returned during this 30-day inspection period. Returned items must be postmarked within 30 days of the date the order was received. All sales are final after 30 days.

How to Return an Item

  1. Email us at [email protected] to request a Return Authorization Number (RAN) and detailed return instructions.
  2. Pack the gemstone(s) securely in the original packaging, including a copy of your invoice and any certificate(s) you purchased with the order. You may keep the original invoice; a copy is enough for us to identify the contents of the parcel.
  3. Ship the parcel with tracking to the address provided in the return instructions. Return packaging and shipping fees are the responsibility of the sender.

Important: orders returned without a RAN will be refused and returned to the sender. Please do not refuse postal delivery if you wish to cancel an order after it has been shipped — contact us instead; if a delivery is refused, the customer bears the resulting costs.

Condition of Returned Items

Returned gemstones must be in their original, undamaged condition, accompanied by a copy of your invoice. If one or more certificates were purchased with the order, they must be returned as well. Items that have been set in jewelry, altered or damaged, or that are returned without a copy of the invoice or without a certificate purchased with the order, cannot be accepted for refund.

Refund Processing

Once we receive and inspect the returned item(s), we will confirm the refund by email. Refunds are issued using the same payment method used for the purchase, within 14 days of our acceptance of the return. Original shipping fees are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or does not match your purchase, contact us within 48 hours of delivery at [email protected] with photos. We will arrange a replacement or a full refund, including shipping costs.

Contact

GEMIC Institute — Rose Apple Square, Ground Floor, Retail Zone, Rose Apple Road, Siem Reap 17252, Cambodia — [email protected]

See also our Shipping Policy and FAQ.