Privacy Policy

This Privacy Policy explains how GEMIC Institute (“we”) collects and uses your personal information when you visit gem.agency or place an order.

1. Information We Collect

When you place an order or contact us, we collect the information you provide: name, email address, shipping address, phone number, and order details. Payment card data is processed by our payment providers and is never stored on our servers. When you browse the site, technical data (IP address, browser, pages viewed, language and currency preferences) is collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to process and deliver orders, provide certificates and after-sales service, respond to enquiries, prevent fraud, comply with legal obligations, and — only if you subscribe — send our newsletter. We do not sell or rent personal information to third parties.

3. Service Providers

We share data only with providers necessary to operate the site and fulfil orders: hosting and content delivery (Kinsta, Cloudflare), translation delivery (GTranslate), shipping carriers, payment processors, email and analytics services (including Google and Meta tools). Each provider processes data under its own safeguards and only for the services we request.

4. Cookies

Cookies are used for essential site functions (cart, language, currency), performance and analytics, and advertising measurement. You can manage cookies through your browser settings; disabling essential cookies may affect site functionality.

5. Data Retention

Order records are kept as long as required for warranty, accounting and legal purposes. You may request access, correction, or deletion of your personal data at any time by writing to [email protected], subject to legal retention obligations.

6. Security

The site is served over HTTPS. Access to personal data is restricted to authorized staff. No method of transmission is 100% secure, but we apply industry-standard measures to protect your information.

7. Contact

GEMIC Institute — Rose Apple Square, Ground Floor, Retail Zone, Rose Apple Road, Siem Reap 17252, Cambodia — [email protected]

Last updated: July 2026.