Privacy Policy

This Privacy Policy explains how GEMIC Institute ("we") collects and uses your personal information when you visit gem.agency or place an order.

1. Information We Collect

When you place an order or contact us, we collect the information you provide: name, email address, shipping address, phone number, and order details. Contact and purchase forms are sent by email through Resend and protected by Cloudflare Turnstile (spam protection). Your currency choice is stored in your browser's localStorage.

2. How We Use Your Information

We use your information to process and deliver orders, provide certificates and after-sales service, respond to enquiries, prevent fraud, and comply with legal obligations. We do not sell or rent personal information to third parties.

3. Service Providers

We share data only with providers necessary to operate the site and fulfil orders: hosting and content delivery (Cloudflare), shipping carriers, banks for payment transfers, Resend (email delivery for contact and purchase forms), and Cloudflare Turnstile (spam protection). Each provider processes data under its own safeguards and only for the services we request.

4. Cookies

We use only storage needed for site functions, such as your currency choice in your browser's localStorage. Cloudflare Turnstile (spam protection) may set cookies as needed. We do not use analytics or advertising cookies. You can manage cookies through your browser settings; disabling essential cookies may affect site functionality.

5. Data Retention

Order records are kept as long as required for warranty, accounting and legal purposes. You may request access, correction, or deletion of your personal data at any time by writing to [email protected], subject to legal retention obligations.

6. Security

The site is served over HTTPS. Access to personal data is restricted to authorized staff. No method of transmission is 100% secure, but we apply industry-standard measures to protect your information.

7. Contact

GEMIC Institute — Rose Apple Square, Ground Floor, Retail Zone, Rose Apple Road, Siem Reap 17252, Cambodia — [email protected]

Last updated: July 2026.