FAQ

Need to Return a Gem? gem.agency makes it Easy.

We strive for customer satisfaction above all else. If within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition. Gems may only be returned during this 30 day inspection period.

Please Email GEMIC for a Return Authorization Number (RAN) and Additional Return Instructions.

NB: Orders returned to us without a RAN will be refused and returned to the sender. Return packaging and shipping fees are the responsibility of the sender. All sales are final after 30 days (returned items must be postmarked within 30 days of the date of the order being received).

Please do not refuse postal delivery, should you wish to cancel an order after it has been shipped, but before it has been delivered. If the order is refused, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return.

Additional Information:
In many countries, declared shipments may be subject to applicable customs fees and taxes. Buyers are responsible for any customs, tax and duties owed. Returns made due to the aforementioned cannot be authorized.

**All refunds are made via the same method as payment received. Shipping and insurance costs are non-refundable. There is no restocking fee. No replacements offered.

More Questions? Contact us

Security & Privacy

GEMIC is concerned about the safety and security of our customers. We ensure that our transaction process is extremely safe and that our customer's information is secure.

Payment is arranged directly with GEMIC after we confirm the total, including shipping and certificate format, by email or WhatsApp. Bank details are sent after confirmation of your order. In Cambodia, a payment QR code is sent only after the total is confirmed.

GEMIC Laboratory respects personal information on its website. Your email address may be used temporarily to generate an email or order.

We will never sell your email address, browsing patterns, or any other information.

GEMIC uses only storage needed for site functions, such as your currency choice in your browser's localStorage. Cloudflare Turnstile (spam protection) may set cookies as needed. We do not use analytics or advertising cookies.

For more questions please contact us.

Use the "Buy this stone" purchase request form on the product page or contact us to request a certificate. GEMIC confirms the certificate format and the total, including shipping, by email or WhatsApp before payment.

All items are guaranteed at GEMIC. We ensure that you always get what you pay for.

All gems at GEMIC are guaranteed to be as stated. Our expert staff carefully inspect and measure each gem.

Every gemstone from GEMIC is a natural gem created by the Earth. We do not deal in synthetic or lab-created "gems".

Each gem photograph is of the actual gem you will receive. We do not use stock photographs or similar photos for different stones.

All points above are backed by our 100% money-back guarantee. We stand by our gems, as our customers stand by us.

Contact GEMIC to request a purchase before making payment.

We provide the following flexible payment methods for completing your order:

• Pay by direct bank transfer
  International payments are made by SWIFT bank transfer in USD to our account at Advanced Bank of Asia (ABA). No intermediary bank is needed. Bank details are sent after confirmation of your order.
  When paying by direct bank transfer, your items will be reserved for three days. Please email us the bank transfer reference code once you have initiated payment. Once the funds have been received, we will process your order.
  Note: Transfer fees must not be deducted from the received amount.
• Pay locally in Cambodia
  Local payment is adapted to the customer, including account-to-account transfer. A payment QR code is sent only after the total is confirmed.

Once you're ready to buy:

1. Use the "Buy this stone" button on the product page to send a purchase request, or contact GEMIC at [email protected] or on WhatsApp +855 92 486 772.
2. GEMIC confirms the total, including shipping and certificate format, by email or WhatsApp. International shipping costs USD 8 by insured registered mail and takes approximately 2–3 weeks. Delivery within Cambodia is arranged case by case.
3. Make payment only after GEMIC confirms the total.

Bank details are sent after confirmation of your order.

Once your order has been successfully placed, you’ll receive an email confirmation from us at your email address.

Note: Please be sure to add your email address in order to ensure that you can receive our shipping and order confirmation emails. If you do not receive any email from us, please be sure to check your spam or junk email folder.

Currency

International bank transfer payments must be sent in US dollars.

When selecting a currency other than US dollars, the exchange rate for the current day will be used to convert the prices shown.

Any bank fees are confirmed with your payment details.

GEMIC confirms the total, including shipping and certificate format, before payment.

Use the "Buy this stone" purchase request form or contact GEMIC directly. Wait for confirmation of the total, including shipping and certificate format, before making payment.

If you're having problems with making payment or would like to discuss other payment options, please feel free to contact us.

Please see below for our shipping options:

We offer registered airmail to over 120 countries. Registered mail is fully insured. Shipments take approximately 2–3 weeks and require a signature upon delivery. There are no deliveries on Sundays.

Availability
All gems shown as ‘available’ are in stock and ready for immediate shipping. Orders are processed within 1 working day Monday – Friday (excluding holidays).

Additional Information
In many countries, properly declared shipments are subject to customs charges and tax. Registered mail takes longer but typically avoids additional fees. We are happy to ship as a gift, but please note that we have no control over extra charges that may occur in your country.
Note: Import tax or duty is the buyer’s responsibility. Returned shipments that are refused because of such charges cannot be accepted. You may contact us if you require any special arrangements.

Invoices
All packages from GEMIC include a complete invoice. Please contact us before placing your order if you need a customized invoice or no invoice at all.

GEMIC uses the following clarity scale when grading gemstones:

• IF (Internally Flawless): No inclusions visible under 10x magnification; the gemstone is free of any internal flaws.
• VVS (Very Very Slightly Included): Extremely small inclusions that are very difficult to see under 10x magnification.
• VS (Very Slightly Included): Very small inclusions that are somewhat easy to see under 10x magnification, but not visible to the untrained eye.
• SI (Slightly Included): Small inclusions noticeable under 10x magnification and may be visible to the naked eye.
• I (Included): Inclusions are easily visible to the naked eye.